Tuesday, January 22, 2013 6:00pm - 9:00pm
Location: Georgian College 499 Raglan Street
The concepts of quality assurance, risk management, and accreditation standards will be introduced with respect to the employee’s role in the department. Team development includes the key components of a great team, effective communication techniques for receiving and giving constructive feedback and recognizes the steps required to effectively solve problems. Practical approaches to provide a better understanding of psychological and social issues that impact aged individuals will be introduced to include the concern of Elder Abuse. An opportunity to acquire Smart Serve certification is included. Tuesday January 22 – Tuesday March 26, 2013 6:00-9:00pm $232.00
Contact: Registration
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